Returns Policy

At Don't Cry, we’re honest about our products, actions and services. However, there might be times when a tiny defect might miss even the sharpest of the eye but rest assured that we are precise about the quality of our products & do all the possible quality control checks at various levels. If you still find any of our products with manufacturing defects, we deeply regret the error & apologise for the inconvenience caused to you. Worry not, we are right here to rectify our mistake.

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases] [include any that are applicable]. These items are not eligible for return, refund or exchange.

What should you do in case of a Damaged/ Tampered Package or Missing Product?

We request you not to accept the package if damaged in the first place, and if you receive the package, record an unboxing video. Reach out to our Team at +91 9328743092 mail us at Info@dontcrytoys.com mentioning your order reference number with an unboxing video (if you have accepted the delivery) within 48 hours of delivery. We shall do our best to ensure that your queries are resolved, and a replacement is scheduled at the earliest.

What is the exchange/return policy?

At Dontcry, we understand that every purchase is valuable and in certain unavoidable circumstances, the customer has to exchange or return it. So to make the process easier, our policy gives you an option to exchange/return the products within 7 Days of Delivery only in case of defects, damage caused during delivery, missing or wrong products received.

Any product/s purchased in Seconds Sale can be exchanged only if the product functionality is affected.

In case of a return, when do I get my refund?

Once your returned product/s are received at our facility and inspected by our experts, we will initiate the refund process. Please read the Refund policy for more details.

Anytime you face an issue – or simply want to ask about our products, reach out to us on:

Email ID: Info@dontcrytoys.com

Phone Number: +91 9328743092

Refund policy

CANCELLATION and REFUND:

Cancellation before shipping:

If the order that you want to cancel has not been shipped, you can cancel the order online or by contacting our helpdesk at +91 9328743092 . Best done within 24 hours of placing the order.

The refunded amount may show in your account in 3-5 business days from the date of processing the same.

Cancellation post shipping:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our helpdesk at +91 9328743092

You have the option to refuse the order at the time of delivery.

Once the order reaches us, we shall initiate the refund within 3-5 business days.

Refunds will be issued for the price of the product only, as we will take the return shipping fees I.e. – 100 will be deducted from actual order value

The refunded amount may show in your account in 3-5 business days from the date of processing the same.

REFUND post receipt of product:

Refunds will be initiated after the returned product passes quality checks at our warehouse.

For pre-paid order, the amount will be credited to the to the source account

For Cash on Delivery orders, you will receive a refund link over your registered email/contact number, which can be filled from your end for faster refund.

The refunded amount may reflect in your account in 3-5 business days from the date of processing the same.